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Platforms like Zendesk and www.spartak35.ru include both self-help and ticketing options. Other tools, like Parature, are point solutions for a self-help knowledge base. To maximize the agent's productivity and improve customer satisfaction, it's essential to have a top-performing help desk software for successful IT. FocalScope integrates with your internal systems and common apps like Salesforce, SugarCRM, Shopify, Magento, Microsoft Teams. Travel management companies will.

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